Business Telephony · 3CX Partner
Keep conversations moving.
As a 3CX Partner, Customer First Business Solutions Ltd brings your business calls together with telephony and AI call handling designed around the way your team works.
3CX desktop & mobile apps
Your desktop. Your mobile.
One business phone system.
Keep your business extension with you, whether you are at your computer, in the office or on the move.
View larger ↗Business calls from your desktop.
Make and receive calls through the 3CX desktop app with a headset. Access your company contacts, see colleagues’ availability in the team panel and transfer calls from your computer. The browser-based Web Client provides another way to work.
View larger ↗Your extension, wherever you work.
The 3CX iPhone and Android apps connect you to your business phone system over Wi-Fi or mobile data. Make and receive calls, use shared company contacts, transfer conversations and join conference calls with the team.
Call from your mobile. Show your business number.
When you call through the 3CX mobile app, customers can see your configured company number while your personal mobile number stays private. Keep a consistent business identity and a clear boundary between work and personal calls.
Business caller ID depends on your configured SIP provider and its number verification rules. App features depend on your system, licence and connectivity.Our technology partner
Your 3CX Partner
Customer First Business Solutions Ltd helps you plan, install and support a 3CX telephone system around your business.
How we can help
Business Telephony, built around your business.
3CX business phone systems
Connect your team with a business phone system, call routing and a setup shaped around your organisation.
Apps, AI Reception & more →Office and remote working
Keep colleagues connected and make it easier to handle business calls wherever your team works.
Installation and support
From configuration and installation to ongoing support, we help you get the most from your telephone system.
AI call handling
A more natural way to answer your calls.
Help callers get the information they need while giving your team more time to focus. We work with you to plan AI call handling around your business, your callers and your preferred handover to a person.
AI Reception
Welcome callers, understand the reason for their call and guide them towards the right person or department. Shape the greeting and call flow around your business.
Conversational AI responses
Let callers ask questions in their own words. Plan natural, conversational responses using business information you approve, helping with common enquiries without relying only on fixed menu choices.
A clear handover to your team
Define when a caller should speak to a person, leave a message or request a follow-up, so more complex enquiries have a clear next step.
We will confirm the suitable features, integrations and licensing for your proposed setup before implementation.
Make the next step practical
Start with what you need to achieve.
Whether you are improving an existing setup, moving premises or planning something new, we will discuss your requirements and recommend a practical way forward.
Tell us about your current systems, the people who use them and the changes you want to make.
Let’s talk
Ready to make work easier?
Speak to Customer First Business Solutions about business telephony.