Customer First Business Solutions Ltd
Last updated: 16 October 2026

About this notice and how to contact us

This notice concerns personal information provided to Customer First Business Solutions Ltd through our website and in connection with enquiries and our services. References to “we”, “us” and “our” mean Customer First Business Solutions Ltd.

For questions about your personal information, to exercise your data protection rights or to raise a privacy complaint, email info@cfsolutions.co.uk or telephone 01908 533002. Please identify your request as a data protection enquiry. Do not send passwords or unnecessary sensitive information.

Information you provide

Enquiries and service communications can include your name, business contact details and information you provide about the assistance you need. Support requests may also include correspondence and attachments. Please provide only the information needed for your enquiry or request.

Information provided in connection with our services is used to respond to enquiries, provide the assistance requested and administer the business relationship. Reading this notice or using the website does not, by itself, constitute consent to every use, transfer or disclosure of personal information.

Sharing information with service partners

Customer First Business Solutions Ltd does not sell your personal information. Contact details are shared with partner companies only in connection with a new service request, so that the partner can help arrange or provide the requested service. We do not share contact details with partners for their own unrelated marketing.

How long we keep information

Our current practice is to retain support tickets and customer records indefinitely; we have not set a fixed deletion period for these records. You may contact us to ask about a particular record or to exercise your applicable rights, including requesting erasure. A request for erasure will be considered in light of the circumstances and applicable legal requirements.

Marketing and your choices

You have the right to object at any time to the use of your personal information for direct marketing, including related profiling. Contact us using the details above or use the unsubscribe option in a marketing message. Where processing relies on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Your data protection rights

Depending on the circumstances and the lawful basis for the processing, you may have rights to:

• Request access to your personal information and a copy of it.
• Have inaccurate information corrected or incomplete information completed.
• Request erasure of your information.
• Request restriction of its use.
• Object to processing, including an unconditional right to object to direct marketing.
• Receive certain information in a portable format or have it transferred to another organisation.
• Withdraw consent where processing is based on consent.

These rights are not absolute and some apply only in particular circumstances. We may need information to verify your identity before responding. Requests are normally answered within one month, subject to the extensions and other provisions permitted by law. A fee is not normally payable.

Privacy complaints

Please contact Customer First Business Solutions Ltd using the details above if you have concerns about how your information is handled. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. Visit ico.org.uk/make-a-complaint for information about making a complaint.

Cookies and similar technologies

We do not currently use website analytics or advertising trackers.

Cookies are small files stored on your device. Websites can also use other technologies to store or access information on a device. These technologies may support essential website functions, remember preferences, or serve other purposes such as measuring website use.

Under the applicable rules, consent is required for storage or access unless an exemption applies. Simply continuing to browse a website is not consent. Where consent is required, it must be a clear, informed choice and it must be possible to withdraw it.

You can also use your browser’s controls to view, delete or block cookies. Blocking cookies may affect website functionality. Deleting a cookie does not necessarily prevent it being set again, so review the website’s consent choices as well as your browser settings. Contact us if you need help with the website’s cookie controls.

Links to other websites

Other websites and services linked from this website have their own privacy and cookie information. Please read their notices when using those services.